How do I know what to book?

Please refer to my service menu to view the full range of offerings. If you have any further questions or need assistance, feel free to contact me or fill out a contact form here. It’s important to book the correct appointment to ensure we have enough time to provide the service that will help you achieve your desired results.

What if I’m running late?

I understand that things can happen. If you're running late, please notify me as soon as possible. If you are more than 15 minutes late, we may need to adjust your appointment to a shortened service. Please note that a shortened visit may not allow enough time to achieve your desired outcome, and in some cases, we may need to cancel the appointment altogether. If I am running behind, I will inform you in advance, but your appointment will proceed as scheduled.

Do you have a cancellation policy?

As a mom of three, I completely understand that life can be unpredictable. If you ever need to cancel or reschedule your appointment, I just ask that you give me at least 24 hours notice. If it's less than 24 hours or if you don't show up for your appointment, there will be a fee added to your profile. The fee is 20% of the services you had booked. That fee would need to be paid before you can book your next appointment.

For example, if you had a haircut and a partial blonding service scheduled for $130 total, the cancellation fee would be $26.

I fully understand that life happens, like illness, last-minute childcare issues, or other unexpected stuff can pop up. I really value open and honest communication, and I'm always happy to work with you when those situations come up. Just reach out as soon as you can so we can figure it out together.

How do I reschedule my appointment?

To reschedule, you will need to contact me directly.

What if I’m unhappy with my hair?

I strive to deliver results that meet your expectations, but if you are unsatisfied with your hair, please let me know within 7 days of your appointment so I can arrange a complimentary adjustment. Due to the artistic nature of my services, I do not offer refunds. Adjustments are available only for services that were agreed upon and delivered as requested. If you change your mind about the look you initially chose, a follow-up appointment will be required to make further changes.

Is dirty hair better for my appointment?

There is a common misconception that dirty hair holds color better, but this is not the case. Product buildup and natural oils can make it harder for color or lightener to work effectively. Please come with clean, dry hair, styled as you normally wear it, so I can assess what works best for you.

If you're getting a haircut, I will wash your hair before the cut, so it’s fine to arrive with slightly dirty hair.

Can I bring my kids or friends to my appointment?

While I love children, the salon has limited seating and many things that are not child-friendly. Children may become bored quickly, so please make arrangements for childcare to ensure you have a relaxing appointment. If you find it necessary to bring a child, please let me know, and we will do our best to accommodate.

Due to limited space, please refrain from bringing additional guests unless they are also receiving services. Thank you for your understanding.